Questions, answered plainly

In-stock pieces ship within 48 hours and reach most Indian metros in 2–4 working days, insured and fully tracked. Made-to-order and bridal pieces take 6–8 weeks from design freeze.

Yes. Every shipment is insured for its full declared value until it is signed for. We ship only through Bluedart and Delhivery secure-jewellery services.

Not yet. We are working through customs and hallmarking requirements for the UAE, UK and Singapore.

Metal value at today's rate, making charges, stone value where applicable, and 3% GST. Every product page breaks this down line by line.

UPI, all major credit and debit cards, net banking and no-cost EMI on orders above ₹25,000, all through PhonePe's secure gateway.

15 days from delivery on all in-stock pieces, provided the hallmark tag is unbroken. Refunds are credited to the original payment method within 5 working days.

Once, free, within 30 days — including two-way courier on rings, bangles and bracelets.

Yes, at 100% of current metal value for pieces bought from us, and 92% for pieces bought elsewhere, after an in-person purity assay.

Every gold piece carries a BIS hallmark and a six-digit HUID you can verify yourself in the BIS Care app. Diamond pieces above 0.30ct ship with an IGI or GIA certificate.

Free ultrasonic cleaning and re-polishing for life at any Diva counter. Polki and pearl pieces are cleaned by hand.